🛠️ Support & Contact
Need help with Pluggedspace products or integrations? We’re here for you. Whether you're an end user, a developer, or an agency partner, this page will guide you to the right support channels.
📬 Contact Us
You can reach out to our support team through the following channels:
- Email: support@pluggedspace.org
- Live Chat: Available via the Pluggedspace Portal during business hours (Mon–Fri, 9am–6pm WAT)
- Twitter/X: @pluggedspace
- GitHub Issues: For technical bugs or documentation issues, use our GitHub issues page
🔧 Troubleshooting Guide
Before contacting support, you might want to:
- Check the relevant product documentation.
- Visit our FAQs.
- Review your API key, tenant configuration, or usage logs from the portal.
🧠 Community & Feedback
We're constantly improving. Help us by sharing your experience:
- Feature suggestions: Submit Feedback
- Join our Discord (coming soon!)
- Report bugs on GitHub
📄 Service-Level Commitments
We aim to respond to all inquiries within:
- General inquiries: 24–48 business hours
- API downtime / service outage: Within 2 hours
- Billing issues: Within 1 business day
Your success is our priority — we’re committed to helping you build and scale with confidence.
If you’re an enterprise client or partner with dedicated support, please contact your account manager directly or use your priority support channel.